Frequently Asked Questions
When will my order be shipped?
Shipping charges: Free for all orders.
Handling time: 1-2 business days.
Transit time: 3-4 business days.
Change or cancel my order
You may exchange or cancel your order within 24 hours after purchase. Contact us via email with the subject line: CHANGE MY ORDER or CANCEL MY ORDER, and include your Full Name and Order Number.
Who do I contact for press inquiries?
For press inquiries, email us at support@hoteru.shop and we’ll connect you with the right person.
What carrier do your orders ship with?
All US orders are shipped via DHL, UPS, or USPS Express.
Are there duties for American orders?
No additional fees!
What methods of payment do you accept?
We accept all major debit & credit cards, including:
MasterCard • Visa • Discover • Google Pay • Meta Pay • Shop Pay • Apple Pay • Diners Club • American Express • Venmo • PayPal
Can I receive a reimbursement?
Yes! If you’re not happy with your product, you can return it for a full refund.
Business Information
- Trade name: Hoteru
- Support: 24/7
- Hours: 9:00 AM - 4:00 PM (Mon-Fri)
- Number: +447478952387
- support@hoteru.shop
- Address: 22 malham drive, batley, wf17 7sl, United Kingdom