Shipping Policy

All products are delivered free of charge to the United Kingdom. Orders are typically delivered within 3-4 business days via DHL, UPS, or USPS Express (Mon–Fri).

Transit, Handling & Cut-Off Time

  • Cut Off Time: 4:00 PM – 6:00 PM
  • Processing Time: 1–2 Business Days (Mon–Fri)
  • Transit Time: 3–4 Business Days (Mon–Fri, Standard Shipping)

In case of any delay, we will contact you immediately.

Tracking

Once your order has been dispatched, a tracking number will be provided so you can monitor your package. A shipping confirmation email with tracking details will be sent within 48 hours.

Please ensure that your email address is accurate to avoid missing updates.

Cancellations

Orders can be cancelled any time before dispatch. If the order has already been processed, please refer to our Refund Policy.

Incorrect Address

If an incorrect address is provided and the package is returned after a failed delivery attempt, we cannot accept responsibility for any loss of your package.

Taxes

We do not charge any type of tax on your orders.

Business Information

  • Trade name: Hoteru
  • Support: 24/7
  • Hours: 9:00 AM – 4:00 PM (Mon–Fri)
  • Number: +447478952387
  • support@hoteru.shop
  • Address: 22 malham drive, batley, wf17 7sl, United Kingdom